Many of E.A.R., Inc.’s, custom products come with an issued warranty for repair and service. If you need to verify your warranty status, please call our office at 1-800.525.2690 or 1-303.447.2619 Monday – Friday 8:30am – 5:00pm Mountain Time (MT).
You can also contact our Custom Service Department by filling out the Customer Service Request form.
Please include the original Sales Order, Invoice, Sales Receipt or Transaction Number.
If you are trying to reach us outside of our working hours, our Customer Service Department will return your inquiry during our normal business hours of operation.
E.A.R., Inc., extends a 1 year remake policy at no additional charge from the invoice date for any of the Chameleon Ears™ product due to failure of materials or workmanship. In addition, E.A.R., Inc. will remake Chameleon Ears™ within 30 days of the invoice date under the following circumstances:
- A Chameleon Ears™ was sent out and is lost in the mail
- A manufacturing error was made
- A “fit-issue” was determined and verified
No-charge remakes are not available under the following circumstances:
- Incorrect information is supplied on the order form
- Feedback or fit problems arise after the 30 days
- The Chameleon Ears™ were lost, or stolen
- A change of style/product is requested
Any Chameleon Ears™ in question of warranty coverage must be sent to E.A.R., Inc. for final determination. Upon receipt E.A.R., Inc., we will evaluate the Chameleon Ears™ and grant a warranty policy replacement if deemed a manufacturing error.
Chameleon Ears™Fit Warranty
E.A.R., Inc., extends a 30 day fit warranty on any custom-fit Chameleon Ears™. This allows the end user to use the Chameleon Ears™ in their environment or application, and address any fit issues they feel need to be reviewed, and or addressed. Please note that open style Chameleon Ears™ are not guaranteed against feedback.
This warranty does not cover accessories, including filters, tubing and cords. Appearance changes due to normal wear and tear are not considered defects. Damage due to accidents, abuse, misuse, or neglect is excluded from this warranty (includes initial trial periods).
E.A.R., Inc., knows how valuable your hearing is, and also your peace of mind. This is why we have one of the best warranty programs in the industry and want you to enjoy your new purchase for years to come. As a result, we offer affordable ways to keep your unit(s) running well throughout their lifetime.
Your new E.A.R., Inc., hearing protection unit(s) are warranted against defects in materials and workmanship from the date of manufacturer’s invoice.
All non-programmable custom-fit units carry a 24 month warranty. All programmable custom-fit units carry a 36 month warranty. The Mini-Canal™, Quick-Fit™, SHS™ and other electronic series units are warranted for 1 year (U.S.) or 2 year (Europe). During the warranty period, we will repair the hearing protection unit(s) should it prove to be defective in materials or workmanship. If the hearing protection unit(s) cannot be repaired, it will be replaced with a comparable product. The warranty period is not extended when we repair or replace a warranted component within the warranty period.
This warranty does not cover accessories, including ear molds, tubing, cords, and batteries. Appearance changes due to normal wear and tear are not considered defects. Damage due to accidents, abuse, misuse, or neglect is excluded from this warranty (includes initial trial periods).
Tampering and attempted repairs by unauthorized personnel voids warranty coverage. Instruments with missing or altered serial numbers are excluded from this warranty. This warranty does not include a promise of specific hearing improvement.
This warranty is exclusive, and is in lieu of all other warranties, express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
This warranty also includes complimentary reprogramming should your audiogram change within the first year of ownership. If changes occur in your hearing, resulting in an updated audiogram, there will be a charge of $50.00 per unit to reprogram.
One Year Fit Warranty
We want you to enjoy your units for as long as you can, and to maximize this effort we extend a One Year Fit Warranty to your custom-fit electronic earplugs. This means that within your first year of use, if for any reason you develop a fit issue, we will remake the shell at no charge. All we ask is for a new impression to be taken by a local audiologist, or your nearest E.A.R. Authorized Provider, and sent to us for a remake.
This warranty only applies for the first year of ownership and will not be applicable to extended warranty or loss protection plans.
The above warranty periods only apply to items sold through E.A.R., Inc., or its respective Authorized Provider network. Warranties through retail accounts are stated within packaging and may vary from the above stated time periods.
Loss Protection Plan
E.A.R., Inc., extends a “Loss Protection Plan” towards all electronic units within the first year of ownership. This plan covers you if your item is lost or stolen by replacing them with an identical unit. If the lost or stolen unit(s) are recovered and are sent in for repair, they will be returned as “unserviceable” or destroyed and recorded into our system as “recovered and considered lost” merchandise.
- Custom fit Unit(s) – $250.00 deductible/unit
- Mini-Canal™ Unit(s) – $250.00 deductible/unit
- Quick-Fit™ Unit(s) – $250.00 deductible/unit
- SHS™ Unit(s) – $250.00 deductible/unit
Extended Warranty Plan
E.A.R., Inc., also offers an extended warranty plan to insure your custom units additional service without the headaches beyond the manufacturers expired warranty date. This plan keeps your units up to date and covers you for any repair work necessary.
- Non-Programmable or Programmable Unit(s) under 5 years old still under warranty – $250.00/pair (1 yr extension)